Financial Policies

SELF PAY TUITION POLICY:

All tuition is due in advance. The following payment plans are available:

Weekly: Billed every Thursday for the following week. Due by 6:30 p.m. each Friday.
Semi-Monthly: Billed on the 1st and the 15th. Due by 6:30 p.m. on the 5th and the 20th of each month.
Monthly: Billed on the 25th of every month. Due by 6:30 p.m. on the 1st of each month.

EMAIL COMMUNICATION POLICY:

Notifications regarding billing, late fees, or account status will be sent via email. You are responsible for ensuring the correct email addresses for all responsible parties are added to your account and that any changes are reported to the center immediately.

STATE SUBSIDIZED TUITION POLICY:

When childcare is subsidized by the State of Utah, the difference between what the state pays on your behalf and the contracted cost of service is referred to as your “Out of Pocket” cost and is the obligation of the parent or guardian.

Half of the out of pocket tuition and fees will be due on the 5th and the balance must be paid by the 20th of each month for your account to be considered current.

When enrolling your child, we must receive at least one week of tuition to begin care including any non-refundable registration, supply, and/or bussing fees. You are responsible for keeping your account current until your state funding becomes available.

Due dates that fall on a weekend or holiday are due the next business day. All accounts not paid in full by the due date will incur a $20.00 late fee on the first Wednesday following said due date. Accounts that incur 2 late fees are considered delinquent and childcare services will be denied until payments are brought current or payment arrangements have been approved and recorded.

In the event of default, a finance charge of 1 1/2 % per month (annual percentage rate 18%) of the unpaid balance will be added monthly. Should collection become necessary, the responsible party agrees to pay a collection fee of 40% and all legal fees of collection, with or without suit, including attorney fees and court costs.

PAYMENT METHODS:

Tuition payments are accepted in person or over the phone. We also provide an auto- pay option or online payment option and accept the following forms of payment: Money Order, Cash, Check, Mastercard, and Visa. If a check is returned due to insufficient funds or an auto payment is returned for any reason, your account will be charged $45.00 for each item returned. Accounts that are chronically late, have more than one returned check, or placed on a payment plan must enroll in autopay to continue receiving childcare services.

ANNUAL RATE ADJUSTMENTS:

Tuition rates will be adjusted annually to keep up with increases in the cost of food, gas, supplies, insurance, and wages. This adjustment will be announced in August of each year and effective September 1. Rate increases sometimes coincide with an overall rate reduction as children advance in age.

REGISTRATION & SUPPLY FEES:

Paying the registration fee is an acknowledgement that you wish to enter into an agreement with The Kids Connection to provide childcare services and must be paid to secure a spot for your child. A prorated supply fee of $70.00 per child will be applied to your account upon enrollment and every March thereafter. This fee covers classroom supplies such as educational materials, books, toys, and other equipment. Please note that all fees are NON-REFUNDABLE.

CLOCKING IN/OUT:

Clocking your child in and out is critical. This is done on the computer at the reception desk or on the Procare Parent App. Upon enrollment you will be given a pin number; this will be used at drop off and pick up. A charge of $1.00 will be added to your ledger for each missed entry.

LATE DROP OFF FEE:

The Kids Connection does not allow children, other than school aged children, to be dropped off after 9:30 am. If your child is left at the center after 9:30 am without prior approval, you will be called to pick them up. Your account will be charged $50.00 for the first 30 minutes and $25.00 per hour after that until you arrive.

WITHDRAWING CHILDREN:

A TWO WEEK NOTICE must be given before withdrawing your child. Payment for the final two weeks and a digital withdrawal notice must be returned to our office before billing will be suspended and your child withdrawn. If proper notice is not provided, your account will continue to be charged for two weeks after your child stops attending.

ATTENDANCE POLICY:

You reserve a spot for your child when you enroll at The Kids Connection. Our costs remain the same whether your child is in attendance or not. Therefore, no credit will be given if your child is sick or absent for any other reason. However, if your child is sick for more than one week, half credit will be given for additional days they are absent when a doctor’s note is provided to the office upon your child’s return.

BEHAVIOR/DISCIPLINE:

In the rare event where a child’s behavior creates an unsafe environment for other children or staff, he/she may be temporarily removed from the program. When a child is removed from the program, they must be picked up by a parent or other authorized adult within 30 minutes of notification. After making every effort to address disruptive behavior, the Owner and Director reserve the right to require a child to withdraw from our program with or without advance notice. Unused tuition will not be refunded.

ABSENCES:

It is your responsibility to notify us each day your child will be absent. If you fail to notify us for more than 3 consecutive days your child’s spot in our center may be forfeited. In the event of forfeiture, no refunds will be given for unused tuition.

HOLIDAYS:

Credit is not given for holidays. You will be provided with a calendar in your registration packet and in June of each year to plan for center closures. A current calendar can be found on our website in the Parent Corner.

PROFESSIONAL DEVELOPMENT DAYS:

We care about keeping our team well trained and up to date on best practices in Early Childhood Education. In addition to Career Ladder classes offered through the state and professional conferences, we schedule two professional development days a year for team training and planning. These trainings are scheduled during our Spring Break in May and our Christmas Break in December to minimize the impact on families.

The center will close at 5:00 pm on the last Friday of each month for Team Meetings. Late fees will apply for children not picked up by 5:00 pm. Reminders will be sent electronically and posted in the center.

CLOSING TIME POLICY:

The Kids Connection closes at 6:30 pm, if your children are not picked up by that time you will be assessed fees according to the following schedule:

$1.00 per minute per child after 6:30 pm *Late charges will apply to earlier closing times as posted
$2.00 per minute per child after 6:45 pm

These charges must be paid upon pick up. The Orem City Police Department or State Division of Child and Family Services will be called if we are unable to reach a parent or emergency contact after 7:00 pm. If emergencies arise, please call and keep us informed.

In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. (Not all prohibited bases apply to all programs.) To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call (202)720-5964 (voice and TDD). The Kids Connection is an equal opportunity provider and employer.

The Kids Connection reserves the right to change or add to this form or any part of this enrollment packet, including quoted rates, as deemed necessary. By signing below, I agree to the terms of the most current printed policies. I have read and understand the above policies and agree to them fully.

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